So, about a month back I ordered for a pair of eyeglasses from Lenskart just to give the website a shot. It was a smart, snazzy frame whose given price was Rs. 999 and with a discount offer going, I could get the frame fitted with my choice of glasses (the options includes anti-glare, photochromatic, superthin to name a few) for Rs. 525 only!! Now, being a bespectacled spectacle for over a decade, I know that’s a steal deal. I promptly ordered without much thought. I got the order within a week from the date of order with excellent packaging- I cooed over it for hours.
The website offers a chat service, which I sought out promptly; a customer service chatsperson who looked, curiously enough, like Eddie Cahill in his display picture, told me to send an email with the order number and all that jazz. They thanked me for my response and apologised for the inconvenience and arranged for a reverse pick up. Even after many misses on my part, the website and the courier company did not give up on me. When they finally got it back, they offered me a choice between store credit and bank refund. Highly impressed, I ordered again, for a smaller frame this time- there are sizes and everything written on the individual product page, which is really easy to comprehend.
Though the one which I’d ordered previously availaba le, I found a cool cat’s eye frame which I got precisely 3 days later in an even better packaging!
So, all was well that ended well, I sit here wearing the cutest frame I’ve owned featuring anti-glare to accommodate my freakish addiction to my phone and laptop.